Return Policy
If for any reason you’re not completely in love with your purchase, we gladly accept returns and exchanges. To initiate a return or exchange, please contact our support team via our toll-free number 1-800-517-1310 or use the chat on our website. We’re here to help and will guide you through every step of the process.
Products purchased from only1cosmetics.com must be returned in new or gently used condition and within 30 days from the date the order is delivered. We accept returns for products purchased from only1cosmetics.com, and all returns are inspected upon receipt at our warehouse.
- Returns will be processed within 7 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.
- For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
- Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of only1cosmetics.com. Please contact us toll-free or through our chat line.
- Returns and or exchanges are to be shipped to:
Only1 Brands Inc. / National Fulfillment Services
105 Commerce Dr
Aston, PA 19014
Goods will not be accepted without a return authorization number.
Please also note:
- only1cosmetics.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
- Shipping and delivery fees are not refundable.
- Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return.
- If you would like to return or exchange an item you received as a gift, please chat with us.
